Shipping & Billing Policy
At Mangas Novel, we are committed to providing a smooth and reliable shopping experience. This Shipping & Billing Policy explains how orders are processed, shipped, and billed when you make a purchase on our website.
1. Order Processing
All orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping Timeframes
Delivery times may vary depending on your location and shipping provider.
- Domestic Orders: Usually delivered within 3–7 business days.
- International Orders: May take 7–15 business days, depending on customs clearance and courier services.
Please note that delivery times are estimates and may vary due to external factors.
3. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing your order details and tracking information.
4. Order Tracking
After dispatch, a tracking number will be provided so you can monitor the status of your shipment through the courier service.
5. Billing Information
Customers are responsible for providing accurate billing details during checkout. Incorrect billing information may cause delays in order processing.
6. Payment Verification
In some cases, additional verification may be required to confirm payment details. This step helps ensure secure transactions and protect customers from fraudulent activity.
7. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact our support team within 48 hours of delivery. Providing photos of the package and products will help us resolve the issue faster.
8. Shipping Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to factors such as weather conditions, courier service issues, or customs processing.
9. International Duties and Taxes
For international shipments, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
10. Contact Us
If you have any questions regarding shipping, billing, or order tracking, please contact our support team through our website’s contact page. We are happy to assist you.