Refund policy
At Mangas Novel, we are committed to delivering top rate manga books without delay to your doorstep — international. We understand that every so often things don't cross as deliberate, which is why we've got established a dependable Return and Refund Policy designed to protect your purchasing experience.
Please read the following pointers cautiously earlier than filing a return request.
1. Return Eligibility
We want each order to arrive in best circumstance. You may request a return in case you get hold of a damaged, wrong, or faulty item.
- Your return request have to be submitted within 15 days of the showed delivery date.
- Requests made after this 15-day window will not be honored.
2. Condition of Returned Products
To qualify for a a hit go back and refund, the subsequent conditions ought to be met:
- The product have to be unused and in its original, unread condition.
- All authentic packaging, inserts, covers, and promotional materials have to be protected.
- A legitimate proof of buy or order confirmation email should be supplied.
Note: Items displaying signs and symptoms of use, studying wear, or eliminated from their authentic defensive wrapping will not be universal for return.
3. Non-Returnable Items
Returns will not be normal under the subsequent situations:
- Products which have been used, examine, or damaged after transport.
- Items back without original packaging or lacking accompanying materials.
- Return requests submitted after the 15-day go back window has expired.
- Customized, unique-order, or confined-edition manga variations sourced out of doors our trendy catalog.
4. How to Initiate a Return
Starting a go back is straightforward. Please reach out to our customer service group thru the Contact Page on Mangas Novel and encompass the following details:
- Your Order Number
- A brief description of the issue or purpose for the go back
- Clear photos of the product if it arrived broken, defective, or incorrect
Once our team gets your request, we can evaluate it right away and provide unique commands on subsequent steps, together with the suitable go back delivery address.
5. Inspection of Returned Items
After we get hold of your again object, our team will carefully look into it to verify the said issue and verify that the product meets all go back eligibility situations. This system ensures equity for all our clients. You will be notified of the inspection outcome through email.
6. Refund Approval & Processing
If your go back is accredited following our inspection, a complete refund can be issued to the authentic fee method used at checkout.
- Refunds are generally processed inside 15 Business days after the back object has been acquired and established.
- Processing times may additionally range slightly depending to your economic organization or fee company.
7. Damaged, Defective, or Incorrect Orders
We genuinely apologize in case you get hold of an object that was damaged in transit or doesn't healthy your order. Please touch us as soon as feasible after delivery — preferably within 48 hours — and offer clear photos of the difficulty. Our crew will paintings quick to arrange either a replacement copy or a complete refund at no extra price to you.
8. Order Cancellations
You are welcome to cancel your order best before it's been processed or shipped. Once your manga books had been dispatched, the order cannot be canceled and should instead undergo our popular return manner. To request a cancellation, please contact our assist team right away after putting your order.
9. Contact Us
We're right here to help! If you have any questions about our Return and Refund Policy, need help with a go back request, or desire to document an difficulty along with your order, please do not hesitate to attain out thru the Contact Page on the Mangas Novel internet site. Our devoted aid group is always prepared to assist you and ensure your enjoy is not anything brief of super.