Refund policy

At Mangas Novel, we're devoted to turning in tremendous posted manga books directly to your doorstep across the United States. We recognize that every so often things do not move as planned, which is why we've got mounted a trustworthy Return and Refund Policy designed to guard your shopping revel in.

Please study the subsequent tips carefully earlier than submitting a go back request.

1. Return Eligibility

We need each order to arrive in perfect situation. You can also request a go back in case you acquire a broken, incorrect, or faulty item.

  • To be eligible, your go back request have to be submitted within 15 days of the confirmed transport date.
  • Requests made after this 15-day window will now not be venerated.

2. Condition of Returned Products

To qualify for a a hit go back and refund, the following situations need to be met:

  • The product should be unused and in its authentic, unread circumstance.
  • All original packaging, inserts, covers, and promotional substances should be included.
  • A valid evidence of buy or order affirmation electronic mail have to be furnished.
Note: Items that show symptoms of use, studying wear, or were removed from their unique protecting wrapping/packaging will not be general for a return.

3. Non-Returnable Items

To keep product integrity and make sure nice for all clients, returns will no longer be general below the following instances:

  • Products which have been used, study, or damaged after delivery.
  • Items lower back without their original packaging or missing accompanying substances.
  • Return requests submitted after the 15-day return window has expired.
  • Customized, unique-order, or confined-edition manga variations sourced outdoor our fashionable catalog.

4. How to Initiate a Return

Starting a go back is simple. Please attain out to our customer service crew thru the Contact Page on Mangas Novel and consist of the following info:

  1. Your Order Number
  2. A brief description of the problem or the cause for the go back
  3. Clear pics of the product if it arrived damaged, defective, or wrong

Once our crew receives your request, we can assessment it promptly and offer you with particular commands on the next steps, including the perfect go back delivery deal with.

5. Inspection of Returned Items

After we acquire your returned object, our group will cautiously investigate it to confirm the stated difficulty and make sure that the product meets all go back eligibility situations. This process guarantees equity for all our customers. You may be notified of the inspection outcome via e mail.

6. Refund Approval & Processing

If your return is accredited following our inspection, a complete refund will be issued to the unique price method used at checkout.

  • Refunds are normally processed within 15 business days after the again item has been acquired and demonstrated.
  • Please notice that processing instances may also vary barely relying for your monetary institution or price issuer.

7. Damaged, Defective, or Incorrect Orders

We definitely make an apology if you acquire an item that was broken in transit or does not fit your order. Please contact us as soon as feasible after shipping — ideally within 48 hours — and offer clean pics of the difficulty. Our group will paintings quick to set up either a replacement copy or a complete refund at no extra fee to you.

8. Order Cancellations

If you need to cancel your order, you're welcome to accomplish that only earlier than your order has been processed or shipped. Once your manga books were dispatched, the order can not be canceled and ought to as a substitute undergo our widespread return procedure. To request a cancellation, please touch our support crew right away after putting your order.

9. Contact Us

We are here to help! If you have any questions concerning our Return and Refund Policy, need assistance with a return request, or need to file an difficulty with your order, please do no longer hesitate to get in contact with us via the Contact Page on the Mangas Novel Website. Our devoted guide group is always geared up to assist you and make sure your experience is nothing brief of exceptional.